All answers to your questions about 13bd, right here

KYC verification is usually required before your first significant withdrawal or if unusual activity is noticed on your account. This is a security measure to keep your account protected. Submitting your documents on time keeps the process smooth and avoids any delays with withdrawals.

Yes, it must match. The name registered on your 13bd account must exactly match the name on your bKash, Nagad, Rocket, or bank account. This rule prevents financial fraud and keeps your money secure. If the names do not match, your withdrawal may be held up.

Verification is usually rejected because a document is unclear, expired, or the name does not match. The rejection notice will specify what the issue is. Take a clear, accurate photo and resubmit. If you are unsure about the problem, reach out via live chat — the support team will guide you through it step by step.

13bd uses SSL encryption to keep all your personal information secure. Submitted documents are used only for verification purposes and are never shared with any third party. You can find full details in our privacy policy.

The minimum withdrawal limit at 13bd is ৳1,000. Requests below this amount are not accepted. The minimum deposit is just ৳200, so as long as you have enough balance, you can withdraw at any time.

No, withdrawals must always go to a wallet registered in your own name. Whether you withdraw to bKash, Nagad, Rocket, or Upay, the wallet account name and your 13bd profile name must be the same. This is mandatory to keep your money safe.

Yes, winnings from a bonus can be withdrawn, but you need to meet the wagering requirement first. For example, if you receive a ৳1,500 bonus, you must place a total of ৳15,000 in bets before withdrawing (1,500 × 10). Wagering applies only to the bonus amount, not to your deposit. Once the requirement is met, you can withdraw just like a regular withdrawal.

No. 13bd's withdrawal system runs 7 days a week, 24 hours a day. Day or night, weekday or holiday — after submitting a request, your money generally arrives in your wallet within 30 minutes to 3 hours. If your KYC verification is already complete, the process is even faster.

When requesting a bank transfer withdrawal, you will need to provide your bank account number and branch details. Direct transfers to major Bangladeshi banks such as Dutch-Bangla Bank, BRAC Bank, or Islami Bank are supported. The minimum withdrawal limit for bank transfers is also ৳1,000 and the usual timeframe is 30 minutes to 3 hours.

In live dealer games, a trained dealer runs the game from a real studio via a high-definition video stream. You can watch the dealer's every move on your own screen and place your bets. You can also interact with the dealer and other players through the chat box. Live tables from multiple providers, including Evolution Gaming and Ezugi, are available at 13bd Casino.

In Baccarat, you bet on one of three outcomes — the Player wins, the Banker wins, or it is a Tie. The dealer deals cards to two hands, and the hand closest to 9 points wins. Tens and face cards count as zero; all other cards count at face value. The rules are very simple, which is why it is popular with new players too.

13bd Casino has tables with different limits for players of all budgets. If you want to get some experience with a smaller budget, choose a low-limit table; high-roller tables are available for a higher-stakes experience. The specific limits for each table are clearly shown in the lobby, so you can check before you start playing.

Absolutely. 13bd Casino is fully mobile-friendly. You can join a live dealer table directly from your smartphone or tablet browser — no app download needed. With a good internet connection, the live video stream runs smoothly.

No. 13bd is for players aged 21 and over only. This is confirmed during age verification. Minors cannot open an account, and if any account is found to belong to someone underage, it is closed immediately.

There are some warning signs — such as placing increasingly larger bets to try to recover losses, neglecting family or work because of gambling, going beyond your budget, or feeling unable to stop playing. If you notice these signs, it is important to take a break. You will find detailed advice on our responsible gambling page.

If you want to take a break for a while (cooling-off) or keep your account closed for a longer period (self-exclusion), contact our support team directly. Submit a request via live chat or email and action will be taken promptly. This option is completely judgment-free — we respect your decision.

If you or someone you know is struggling with gambling, contact 13bd's support team — we can provide relevant assistance information. It is also worth seeking professional advice on responsible gambling. Mental health and addiction counselling organisations offer specialist support in this area.

Yes, you can set a daily, weekly, or monthly deposit limit if you wish. This is an effective way to manage your budget. Let the support team know to set a limit on your account — once set, it takes effect immediately.

The 13bd VIP program has three tiers. The Bronze tier offers up to 0.4% weekly cashback. The Silver tier increases this to up to 0.8%. The top Gold tier offers up to 1.2% weekly cashback. Each tier also comes with additional exclusive benefits.

VIP tiers go up through regular and active play. The more time and engagement you put into the platform, the faster you progress. While specific turnover thresholds are not published, consistent activity and betting history are taken into account.

Each week, cashback is calculated based on your total betting activity. It is added to your wallet at the percentage rate set for your VIP tier. This cashback is immediately usable — there is generally no separate wagering requirement. The calculation is finalised at the end of the week.

Beyond cashback, VIP members enjoy additional perks — such as priority support, access to special promotions, faster withdrawal processing, and invitations to exclusive events. Gold tier members receive the highest level of service.

Extended inactivity can lead to a VIP tier reassessment, so staying regularly active is important. You can contact the support team directly to find out your current VIP status and what you need to do to reach the next tier.