13bd Responsible Gaming —
Keep the Fun Within Limits
Enjoy entertainment mindfully. 13bd believes that healthy, controlled play is the most enjoyable experience.
Why is Responsible Gaming Important?
Online gaming and betting is a popular form of entertainment for millions of people. But like any entertainment, going beyond healthy limits can cause harm to individuals and families. 13bd's goal is to keep every player's experience safe, enjoyable, and controlled.
We believe that sports betting and casino games are only enjoyable when played mindfully — within a set budget, for a set amount of time, and entirely by choice. On the 13bd platform we have put in place a number of effective tools and policies to protect players. On this page you will find what those tools are, how to use them, and where to get help if needed.
Remember — gambling is not a solution to financial problems. It is a form of entertainment and should be treated as such. Placing larger bets in an attempt to recover lost money is a dangerous pattern that you should consciously avoid.
13bd's Protection Tools
We provide the following tools to help you stay in control of your gaming experience.
Setting Deposit Limits
You can set your own maximum daily, weekly, or monthly deposit amount. Once a limit is set it takes effect immediately, and to increase it you must wait through a set waiting period.
Time-Out Feature
Need a short break? With the time-out feature you can temporarily suspend your account for anywhere from 24 hours to several weeks. During this period logging in or making transactions will not be possible.
Self-Exclusion
If you want to stay away from gaming for an extended period, choose the self-exclusion option. Once selected, your account will be completely closed for a long period and cannot be reopened before that period ends.
Activity History
You can view your betting history, win/loss records, and time-spent statistics at any time. Staying aware of your own patterns is the first step toward responsible gaming.
Reality Check Reminders
If you have been playing for a long time, 13bd reminds you at set intervals — how long you have been playing, how much you have deposited, and how much you have withdrawn. These reminders help keep you aware.
Support Team Assistance
If you feel you are having any problem with your gaming, contact us via 24/7 live chat or email. Our support team is always ready to help you in both Bengali and English.
Age Policy and Approval Guidelines
The minimum age to register and play on 13bd is 21 years. This is not just a rule — it is our firm commitment to protecting minors.
Our Commitment
- Age is verified during account verification
- Accounts of underage users are closed immediately
- A family member's account can be reported
- Use of parental control software is recommended
- Marketing communications clearly state the 21+ age requirement
If someone in your family is using this platform and is under 21, please notify our support team immediately.
Deposit Limits and Budget Planning
The minimum deposit on 13bd is ৳200 and the minimum withdrawal is ৳1,000. Set your budget with your own financial capacity in mind.
| Tool | Description |
|---|---|
| Daily Limit | Set the maximum amount you can deposit each day |
| Weekly Limit | Cap your total deposits within any seven-day period |
| Monthly Limit | Easily keep your entire month's budget under control |
| Increasing a Limit | A request to increase a limit requires a set waiting period |
| Decreasing a Limit | A request to decrease a limit takes effect immediately |
Warning Signs of Problematic Gaming
If you notice any of the following in yourself or someone you know, action is needed right away.
Financial Warning Signs
- Placing larger bets to try to recover lost money
- Using money set aside for bills or daily expenses to play
- Borrowing or taking loans to place bets
- Secretly setting aside money for gaming
Behavioural Warning Signs
- Being unable to stop playing or not wanting to stop
- Gaming causing harm to family, work, or studies
- Lying to family about how much you play
- Turning to gaming when feeling anxious or low
These signs are not a sign of weakness. Acknowledging them and seeking help is the wise thing to do. The 13bd support team is here for you.
Self-Exclusion: How It Works
Self-exclusion is a firm and effective measure that helps you keep your gaming closed for an extended period.
Exclusion Details
- Activate self-exclusion from Account Settings
- Your account will not be reopened before the chosen period ends
- No promotional messages are sent during exclusion
- In an emergency you can contact support to request your account be closed
- Reactivating your account after the period ends requires support assistance
Responsible Gaming Best Practices
Following a few simple habits keeps gaming enjoyable at all times.
Tips for Smart Players
- Decide in advance the maximum amount you are willing to lose
- Give yourself a set time limit — use a timer
- Do not play while drinking alcohol or feeling emotionally unsettled
- Set your winnings aside and do not bet with them again
- Prioritise spending time with family and friends
- Gaming is entertainment — do not think of it as a source of income
Need Help? We Are Always Here
If you feel you are having a problem with gaming, or you want to help someone else, reach out directly to the 13bd support team. Our specialist team is available 24 hours a day, 7 days a week in both Bengali and English.
You can share your concerns in complete confidence. Your information is secure.
Frequently Asked Questions about Responsible Gaming
Answers to the most commonly asked questions on this topic are provided here.
Play Mindfully,
Enjoy the Fun
Every game, every bet on 13bd — within limits, for enjoyment. Manage your account today or check the FAQ to learn more.