13bd's Privacy Policy — Your Information Is Our Responsibility

During registration, login, and use of services on the 13bd platform, we may collect the following types of information:

1.1 Information You Provide Directly

• Your full name and contact details (email address, mobile number)
• Date of birth (for age verification — only users aged 21+ may access services)
• Bank or mobile financial service account details (for bKash, Nagad, Rocket, Upay, or bank transfers)
• National ID card or passport number (where identity verification is required)
• Transaction history and financial records

1.2 Automatically Collected Information

• IP address, browser type, and operating system
• Time spent on the site and browsing behaviour
• Information obtained from cookies and similar tracking technologies
• Unique device identifiers (device identifier)
• Log files and service usage statistics

1.3 Information Received from Third Parties

In some cases, we may verify information through trusted third-party service providers for the purpose of identity verification or fraud prevention. Your prior consent will be obtained in such cases.

13bd uses your information only for lawful and clearly defined purposes. The main reasons for our use are described in detail below:

2.1 Providing and Operating Services

• Creating, managing, and securing accounts
• Processing deposits and withdrawals (bKash, Nagad, Rocket, Upay, and bank transfers)
• Delivering gaming services and bonus offers
• Ensuring the accuracy and security of transactions

2.2 Communication and Support

• To provide 24/7 live chat and email support (in Bengali and English)
• Sending important service updates and security notifications
• Sending account-related transaction confirmation messages

2.3 Security and Legal Obligations

• Preventing fraud, money laundering, and other illegal activities
• Age verification (ensuring 21+) and maintaining responsible gaming standards
• Ensuring compliance with applicable laws and regulations
• Protecting the security and integrity of the platform

2.4 Service Improvement

To further improve the user experience, we use statistical analysis and user behavioural data. This analysis is always carried out in aggregate form and no individual is directly identified.

13bd gives the highest priority to the protection of your personal information. To this end, we have adopted multiple industry-standard security measures:

3.1 Technical Safeguards

• SSL/TLS Encryption: All data exchanged between your browser and our servers is encrypted.
• Encrypted Database: Sensitive data (passwords, financial details) is stored using strong encryption algorithms.
• Two-Step Verification: The option to add an extra layer of security to your account.
• Firewall and Intrusion Detection: Active monitoring systems to keep servers protected from external attacks.

3.2 Administrative Controls

Our staff may only access your information when necessary and in authorised circumstances. Every access is logged and regularly audited.

13bd does not sell your personal information and does not transfer it to any third party for commercial purposes. Information may be shared only in the limited circumstances described below:

4.1 Service Partners

We share only the minimum necessary information with selected partners for payment processing (bKash, Nagad, Rocket, Upay, and bank transfers), identity verification, and technology services. These partners are contractually bound to follow our privacy standards.

4.2 Game Providers

Game providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, Ezugi, Microgaming, and NetEnt generally receive only session and transaction data — not directly identifying personal information.

4.3 Legal Requirements

We may be required to disclose relevant information in response to court orders, legal notices, or valid requests from government authorities. In such cases, only the minimum information required by law will be provided.

The 13bd website uses cookies and similar technologies to function properly and to improve your experience.

5.1 Types of Cookies

• Essential Cookies: Essential for maintaining login sessions and ensuring security.
• Functionality Cookies: Remember your preferences and settings (language, display preferences).
• Analytics Cookies: Collect site usage statistics, which help improve our services.

5.2 Cookie Controls

You can control or delete cookies through your browser settings. However, disabling essential cookies may affect certain important features of the site.

5.3 Duration

Session cookies are deleted when you close your browser. Persistent cookies last for a maximum of 12 months, after which they are automatically deleted.

We retain your personal information only for as long as it is necessary or legally required:

• For active accounts: for as long as the account remains active
• After account closure: for the period determined by legal and regulatory requirements
• Financial transaction records: retained as required by applicable regulations
• Marketing data: until you withdraw your consent

After the specified period, data is securely deleted or anonymised so that it can no longer directly identify you.

Every user registered on the 13bd platform has the following rights regarding their personal information:

7.1 Right of Access and Review

You may request a copy of the information we hold about you at any time.

7.2 Right of Rectification

If any information we hold about you is incorrect or incomplete, please contact us to have it corrected. We will make the necessary changes within a reasonable time.

7.3 Right to Erasure

Where not subject to legal obligations or ongoing transactions, you may request that your personal information be deleted.

7.4 Right to Object to Processing

You may object at any time to the use of your information for marketing communications or profiling purposes.

7.5 Right to Withdraw Consent

Where the processing of your information relies on your consent, you may withdraw that consent at any time.

To exercise any of the above rights, email us at [email protected] or contact us via our 24/7 live chat.

13bd services are strictly for persons aged 21 and above. We do not knowingly collect or process the personal information of anyone under the age of 21.

Age verification is carried out at the time of account registration and, where necessary, afterwards as well. If we become aware that a minor is using our services, the relevant account will be suspended immediately and the associated information will be deleted.

Your information may sometimes be processed or stored on servers located in countries where data protection laws may differ. In such cases, we ensure that:

• Transfers occur only through contracted service partners
• All partners are bound to comply with strict privacy and security standards
• Appropriate contractual safeguards are in place
• Your information is always protected in accordance with the standards described in this Policy

We may update this Privacy Policy from time to time due to business needs, technological changes, or legal obligations.

For significant changes, we will notify you by email or via a notice on the platform. Continued use of the services after a change will be taken as your acceptance of the updated policy.

We will always clearly display the date of the most recent update at the top of this page.